TERMS AND CONDITIONS OF PURCHASE AND REFUND POLICY
Media and Physical Products Refund Policy
Workshops and Programs Refund Policy
Coaching Sessions Refund Policy
Delinquent Payment Policy
Nature of Content and Release of Liability
Late or Missed Coaching Sessions
Course Conduct and Code of Ethics
Choice of Law, Mediation, and Arbitration
No Oral Agreements, and Severable Terms
We are here to be of service. If you have a question, we want to answer it. If you have an issue, we want to solve it. If you want to tell us about that moment during the last coaching weekend where your orgasm surged through you in a way it never had before, and it felt like all the lights came on—we want to hear! We want to delight you. Contact us at [email protected].
If you are not 100% satisfied with your downloaded or physical products, please email [email protected] with the subject line PRODUCT ISSUE and let us know. If we can’t resolve your issue, we will provide credit towards a future purchase, minus any shipping or handling costs.
To receive credit for a physical item, you must return the original item to us within 30 days of your purchase, following these three steps:
- Email [email protected] and request a tracking #.
- Mail your returned item to: OneTaste, Inc., 1446 Market St San Francisco, CA 94102, USA
- Include a signed letter stating the reason for your return and the original receipt.
OneTaste courses are astounding and life changing! We are so confident that you will enjoy the course that we guarantee a full refund if you come to the first day/weekend of the course and withdraw at the end of the day/weekend through an in-person conversation with the course leader.
If cancellation occurs at more than 30 days prior to beginning of the course, you get a refund of the course amount, minus a 15% cancellation fee.
If cancellation occurs within 30 days prior to the beginning of the course, there is no refund, unless we can replace you. In which case, a 15% cancellation fee applies.
After the first day/weekend, there are no refunds.
We are also keeping the physical product or download refund policy:
If you don’t feel 100% turned on by what you bought, please email us at [email protected]. We will happily provide a credit towards a future product.
Our coaching sessions allow you to reserve private time with our highly-skilled staff trainers. Because their time is valuable and limited, cash and credit card refunds are only available for 72 hours after your purchase. After 72 hours, we maintain a strict no-refund policy. Likewise, clients on installment plans remain responsible for any future scheduled payments regardless of whether or not they attend the sessions.
We will make every effort to work with you to ensure that the location and timing of the sessions meet your needs. Should you need to cancel, we are happy to provide you with a non-transferable credit good for one year. After one year, any unused credits will expire.
If you fall behind on your scheduled payments, we reserve the right to deny you the right to attend upcoming workshops, programs, or coaching sessions until your payments become current. During suspension, upcoming payments will continue to accrue. You will not regain attendance rights until you become current with your payments.
In serious cases, we reserve the right to refer delinquent payees to collections.
Our Workshops, Programs, and Coaching Packages (“Courses”) are not for everyone. They are intensive experiences designed to change your life. They involve sexuality. They will push you to your edges. They may offend you, delight you, and drive you crazy. During a Program, you may end a longstanding relationship, change jobs, participate in sexual acts you never thought you would try, and dance to Journey until you sweat. And that’s just in one day.
By signing up for our Courses, you understand and accept that the Course material is controversial, and that after 72 hours your payment is only refundable for future Program credit. That means that if something happens in the Program that offends you or disturbs you, we will not give you your money back. In fact, the moment when you want your money back is precisely the point when we encourage you to push deeper and break through to the other side. Transformation happens outside of your comfort zone.
You also acknowledge that Course content and activities are subject to change. We do not promise any particular teachers, lessons, materials, or experiences. Nor do we do not guarantee that our Course will solve any particular issue or problem. There are no formulas or certainties in the world of Orgasm.
You alone are responsible for deciding whether or not our Courses are right for you. There are emotional, physical, and psychological risks associated with any deeply transformational work, especially one that deals with sexual content. We assume that you have considered those risks, and knowingly and voluntarily accept and assume them.
Once you are in the Course, anything you do is of your own free will. Much like an OM, NO is always an acceptable response. OneTaste is not responsible for anything that may happen to you during the Course. In lawyer-speak, that means that you explicitly release us, any related companies, our agents, subsidiaries, and affiliates, from any liability related in any way to a Course.
Punctuality is important to us. We expect our coaching clients to be on time for each appointment and to provide a minimum of 24 hours’ notice of a cancellation. You will still be billed for any session cancelled with less than 24 hours’ notice. If you are late for an appointment, we will not extend the session time. We reserve the right to cancel a session if you are more than 15 minutes late.
To dive deep, we need to ensure that you are willing to follow our guidelines.
It is critical that you follow the instructions of our instructors, staff, employees and any other person invested with OT authority. Treat your fellow participants and all connected with the course with respect and to refrain from any statements or conduct once objected to or once instructed to do so by either the course instructors, staff, employees, or other agents.
You should also be familiar with and abide by our Code of Ethics regarding contact between Course participants and our teachers, coaches, and agents. The Code of Ethics may be subject to change. It is your duty to be familiar with the most current guidelines, which can be found online on your course homepage, or that will be provided to you by your coach.
We don’t like court battles. They are expensive for both sides, and often unnecessarily antagonize a dispute.
Therefore, you agree that any disputes between us are first subject to mediation by a mediator from the Santa Monica Dispute Resolution Center, or an agreeable substitute. Any mediation request must be filed within 90 days that you know, or should have known, of the cause of action.
If mediation is not successful, all claims are subject to binding arbitration before the American Arbitration Association (“AAA”), except that you may assert claims in small claims court if they so qualify. Arbitrations will be conducted in San Francisco, California. The AAA shall appoint the Arbitrator(s) in accordance with its rules unless the parties mutually agree to another procedure. Judgment upon the award rendered by the Arbitrator(s) shall be entered in any court having jurisdiction pursuant to applicable law. Each party will be individually responsible for their own attorney and arbitration fees, regardless of who prevails. Any arbitration request must be filed within 90 days that you know, or should have known, of the cause of action (although the mediation process tolls this time period).
YOU UNDERSTAND THAT YOU ARE AGREEING TO WAIVE YOUR RIGHT TO A JURY TRIAL.
If either party institutes any legal action in any court, the other party has the right to seek dismissal by demurrer or motion to dismiss, and will not required to file an answer. The other party shall be entitled to an award in its favor for the amount of its actual fees and costs of suit.
Any disputes or claims relating in any way to this Agreement or to any of our Programs, including this provision itself, are governed by the laws of the State of California.
These Terms are the sole document governing all OneTaste purchases. There are no understandings, agreements, or representations, oral or written, not specified within these Terms. These Terms may not be modified, supplemented, or amended, in any manner, except by a written agreement signed by both parties, or by an official Program Agreement. You understand and agree that any other oral or written statements by OT regarding the Program are statements of opinion and not a representation, warranty, or guarantee.
The provisions of these Terms are severable. That means that if an arbitrator or other decision-maker finds that any provision is wholly or partially invalid or unenforceable, the rest of the Terms are still enforceable. Likewise, if a provision is partially unenforceable, it shall still be enforced to the extent possible.
** These Terms and Conditions are effective April 2, 2014. If you made a purchase before this date, please contact [email protected] for a copy of our old refund and customer service policy.