TERMS AND CONDITIONS OF PURCHASE AND REFUND POLICY
Hello and Welcome
Enrolling in a OneTaste program is the first step in an astounding and life-changing experience. We know it’s not always an easy step, so congratulations on taking it!
Enrollment in a program means you want to take the whole program and intend to complete it to the end. We understand that sometimes it is necessary to make schedule changes because of work or one's lifestyle. As such, we allow for withdrawals and transfers – and in some cases, refunds – in accordance with the terms of our Refund Policy, which forms part of these Terms and Conditions.
Our Refund Policy has been crafted to ensure that we can plan programs of the quality, scope and scale that we like to host, and to enable you and all of our customers to have the best experience possible.
DEFINITIONS AND APPLICATION
The following Terms and Conditions apply to products or services purchased from OneTaste Inc., whether made online through onetaste.us, as a result of a direct conversation with a OneTaste Inc. employed salesperson, or from any other person authorized to sell OneTaste Inc. programs, products and services.
These Terms and Conditions also apply to programs, products and services of City Affiliates (San Francisco, Los Angeles, New York and London), but only when the purchase is made through the website onetaste.us. For the terms and conditions that apply to City Affiliate Purchases which are not sold through onetaste.us, you will need to refer to the relevant City Affiliate's website or contact them directly for the terms and conditions of sale.
ONETASTE AND MONEY
OneTaste is a practice-based business. As practitioners, we are always working to find the best ways to support our own and other people's efforts to have Orgasm come further out into the world. Our goal is to find the sweet spot as a for-profit business – neither leaning towards avoidance nor gluttony. It is with our feet on the ground and our eyes on the horizon that we share our company finance plan with you. We are here to serve.
- Our profits go towards continuing to create and support Orgasm based missions
- All things we support will be grassroots, people-to-people efforts
- We will try to make resources that we have access to (our venues, our technologies, etc.) available to non-profit groups who align with our values
- We keep our expenses lean
- We always aim to fall on the side of giving rather than accumulating
The table below sets out the refund policies for different programs, products and services offered by OneTaste Inc. and by the City Affiliates through onetaste.us ("the Refund Table"). All percentages set out in the Refund Table represent a percentage of total program price.
|PRODUCT OR SERVICE TYPE||MINIUMUM DEPOSIT (NON-REFUNDABLE)||MORE THAN 30 DAYS PRIOR TO START||LESS THAN 30 DAYS PRIOR TO START|
|City Affiliate Courses sold on onetaste.us||100%||No refunds available.||No refunds available.|
|Coaching Programs, OTCA Levels, Teacher Trainings, Retreats, Circles, and Intensives||20%||Refund available: Amount paid over minimum deposit.||No refunds available.|
|Membership||10%||Refund available: Amount paid over minimum deposit LESS the higher of (a) the retail price of services used OR (b) proportionate charge per month over duration of program.|
|Coaching Services||100%||Unused sessions are not refundable but may be exchanged for Course Credit or, at OneTaste's discretion, sessions with a different coach.|
|Online Products||n/a||Refunds in the case of technical difficulty, or exceptional circumstances only.|
|Physical Products||n/a||No refunds, other than for defective products.|
TRANSFERS AND CREDITS
If you are unable to attend a program and you withdraw more than 30 days before the start of the program, we will be happy to transfer you to an upcoming program or provide you with a Credit Voucher for the full amount of your payments to date for use at a later date. Once you’ve received a Transfer or Credit Voucher on a program, you can no longer request a refund on that program. Multiple transfers are permitted as long as the program being transferred into has a start date within 18 months of the original transfer/credit date.
REQUESTING A REFUND, TRANSFER, OR CREDIT
The following steps outline the process that must be followed for requesting a refund, transfer, or credit:
- Send an email to [email protected] with your request
- You will receive an email confirmation that we have received your request within 24 hours
- You will receive a call from our Customer Experience Director to discuss your situation and confirm eligibility
- If you are eligible for a refund, you will receive a call from our Global Sales Director to conduct an exit interview
All of this will happen within 14 days of your initial email request. If eligible, your refund will be processed within 45 days after the completion of the exit interview.
If requesting a refund, please note:
- If any refund incurs bank wire or PayPal fees, those will be deducted from your final refund amount (this applies particularly to international customers).
- In cases where a refund is requested on a credit card payment made longer than 180 days ago, we can accommodate your request only via PayPal or check, and the refund will be subject to an additional 2.2% deduction, the amount no longer reclaimable from the credit card processor.
- Exceptions to any of the Refund Policy rules for OneTaste Inc. Purchases must be approved by the CEO, President, Chief Strategy Officer, or CFO of OneTaste. Exceptions to any of the rules for City Affiliate Purchases must be approved by the Director of the relevant City Affiliate.
CHANGES TO PROGRAMS
You acknowledge that program content and activities are subject to change. We do not promise any particular teachers, lessons, materials, or experiences. Nor do we guarantee that our programs, products or services will solve any particular issue or problem.
From time to time it is necessary to change the dates of our programs. If OneTaste Inc. or a City Affiliate changes the dates of any program in which you are registered and the new date does not fit your schedule, you have 72 hours to inform us at [email protected], and you will be provided with a Credit Voucher for an equivalent alternative course. If no alternative dates or program is suitable, we will gladly issue you with a full cash refund.
NATURE OF CONTENT AND RELEASE OF LIABILITY
Much like an OM, many of our programs, products and services are intensive experiences that are designed to change your life. At times, they may challenge you, offend you, or delight you.
By signing up for our programs, products or services, you understand and accept that the material may be controversial.
You alone are responsible for deciding whether or not our programs, products or services are right for you. There are emotional, physical, and psychological risks associated with any deeply transformational work, especially one that deals with sexual content. We assume that you have considered those risks, and knowingly and voluntarily accept and understand them.
If you have Post Traumatic Stress Disorder, or are suffering from the effects of trauma, we strongly advise you to speak to a therapist or other mental health professional before registering for our programs, products or services, as participation in them may trigger difficult emotions and feelings.
Once you are in a program or coaching relationship, anything you do is of your own free will. Much like an OM, NO is always an acceptable response to any offer or invitation from our employees, coaches or guest teachers. OneTaste is not responsible for anything that may happen to you during a course or program. In lawyer-speak, that means that you explicitly release OneTaste Inc., the City Affiliates, any related companies, our directors, officers, agents, subsidiaries, and affiliates, from any liability related in any way to a program, product or service. In more simple terms, it is simply a matter of freely entering what we believe to be an exhilarating and rewarding experience on your own free will. We provide some structure but the free will part is yours to own.
You will also be asked to sign a program agreement and liability waiver before the start of your program that sets out in more detail the specific conditions of participation that are needed from all students. These agreements ensure that we can provide a truly rewarding experience for everyone in the program.
PHYSICAL AND ONLINE PRODUCTS POLICY
If you are not 100% satisfied with your downloaded or physical products, email [email protected] with the words PRODUCT ISSUE noted in the subject line and let us know. If we can't resolve an issue with a product, we will provide a Credit Voucher towards a future purchase, less any shipping or handling costs. No returns are permitted other than in the case of defective items on sales of OneStroke or The OM Nest.
To receive Voucher Credit for a physical item where our Helpdesk has approved a refund, you must return the original item to us within 30 days of your purchase, following these three steps:
- Email [email protected] and request a tracking number.
- Mail your returned item to: OneTaste, Inc., 1446 Market St San Francisco, CA 94102, USA.
- You must pay for return postage.
THE ONETASTE CODE OF CONDUCT
OneTaste and City Affiliate staff, teachers, "Back of House" Assistants, Certified Coaches and Coaches-in-Training ("Leaders") are subject to the OneTaste Code of Conduct with respect to their interactions with our customers. The Code of Conduct that applies to our Leaders can be accessed on our website at http://onetaste.us/code-of-conduct. If you have any concerns about the way any of our employees or Leaders treat you, please contact our Ethics Committee on [email protected]
CHOICE OF LAW, MEDIATION, AND ARBITRATION
We don't like court battles. They are expensive for both sides, and often unnecessarily escalate a disagreement, and have the potential to disrupt our common mission in offering the programs in the first place. That's why we prefer to use a combination of mediation and arbitration to settle disputes.
Therefore, you agree that any disputes between us are first subject to mediation by a mediator from JAMS in San Francisco, or an agreeable substitute. Any mediation request must be filed within 90 days that you know, or should have known, of the cause of action.
If mediation is not successful, all claims are subject to binding arbitration before JAMS, except that you may assert claims in small claims court if they so qualify. Arbitrations will be conducted in San Francisco, California. JAMS shall appoint the Arbitrator(s) in accordance with its rules unless the parties mutually agree to another procedure. Judgment upon the award rendered by the Arbitrator(s) shall be entered in any court having jurisdiction pursuant to applicable law. Each party will be individually responsible for their own attorney and arbitration fees, regardless of who prevails. Any arbitration request must be filed within 90 days that you know, or should have known, of the cause of action (although the mediation process tolls (i.e. pauses) this time period).
YOU UNDERSTAND THAT YOU ARE AGREEING TO WAIVE YOUR RIGHT TO A JURY TRIAL.
If either party institutes any legal action in any court, the other party has the right to seek dismissal by demurrer or motion to dismiss, and will be not required to file an answer. The other party shall be entitled to an award in its favor for the amount of its actual fees and costs of suit.
Any disputes or claims relating in any way to this Agreement or to any of our Programs, including this provision itself, are governed by the laws of the State of California.
NO ORAL AGREEMENTS, AND SEVERABLE TERMS
These Terms and Conditions are the sole document governing all OneTaste Inc. Purchases, and all City Affiliate Purchases made through our website onetaste.us. There are no understandings, agreements, or representations, oral or written, that are not specified within these Terms. These Terms may not be modified, supplemented, or amended, in any manner, except by a written agreement signed by both parties, or by an official program agreement signed for a particular program. You understand and agree that any other oral or written statements by OneTaste or a City Affiliate regarding the Programs, Products and Services are statements of opinion and not a representation, warranty, or guarantee.
The provisions of these Terms and Conditions are severable. That means that if an arbitrator or other decision-maker finds that any provision is wholly or partially invalid or unenforceable, the rest of the Terms and Conditions are still enforceable. Likewise, if a provision is partially unenforceable, it shall still be enforced to the extent possible.
These Terms and Conditions are between you and OneTaste Inc., Powerlights Incorporated Limited, each OneTaste City Affiliate (OTBA Inc., The Next Right Thing LLC, OneTaste NYC LLC, and OneTaste Limited (UK)) and any of their subsidiaries, affiliates, nominees, licensees, their successors and assigns, and those acting with its authority, including any employers, managers, employees, staff, volunteers, officers, directors, servants, stockholders, principals, general and limited partners, agents, assigns, heirs, attorneys, representatives, and each of their respective families, heirs and executors, predecessors and successors, subsidiaries, affiliates, divisions, sureties, guarantors, insurers, and all other related entities.
These Terms and Conditions are effective September 24, 2017. If you made a purchase before this date, please contact [email protected] for a copy of our previous refund and customer service policy. The previous policy is grandfathered only for a period of 6 months from the implementation of this new policy, so any claims submitted beyond that date will be dealt with under this policy.